How do I complain?

We aim to provide the best customer experience at all times. When things go wrong, we'll do what we can to help. You can either visit our FAQs, or contact us if you want to make a complaint

Credit Account Issues

If your complaint is about your credit account

Retail Complaints

If your complaint is about anything else, such as goods, delivery, our website or our customer service.

View our Customer Service Hub

Alternatively, you can email us on:
Or call us on: 0345 026 3900

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