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    • Delivery

    • Returns

    UK Standard Delivery £3.50 Delivered in 3-5 working days.


    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.

    UK Next Day Delivery £4.50Order before 10pm*

    Delivery is Monday - Friday

    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.

    UK Saturday & Sunday Delivery £4.50order before 12pm

    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.

    UK Nominated Day Delivery £4.50Order before 10pm*

    Delivery is Monday - Friday

    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.

    UK ParcelShop – FREE InPostOrder £40 or over if available

    From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate convenience. You will be notified via text message and email when your items are ready for collection with a unique PIN code.

    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops may be available for orders over £40 but some items may not be suitable for delivery this way, such as large items. If this option is available to you we'll let you know during checkout.

    UK ParcelShop £3.50 InPost Order under £40 if available

    From one of 5000 Hermes ParcelShops in the UK, many open till late and on weekends for ultimate convenience. You will be notified via text message and email when your items are ready for collection with a unique PIN code.

    Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier. Please bring the PIN relating to your parcel and photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to ParcelShops may be available for orders over £40 but some items may not be suitable for delivery this way, such as large items. If this option is available to you we'll let you know during checkout.

    Supplementary Delivery Charges


    We add the charge to each order you place, even if you place multiple orders on one day and receive your items in the same parcel. Larger items like heavy furniture, personalised items or items marked with a * in the catalogue which are sent directly by the supplier could take longer to arrive. Expensive or larger items may cost more to deliver. These items have little truck symbol with the price for delivery in it.

    Royal MailInPost

    Return your parcel through your local Royal Mail post office in over 11,500 locations, find your nearest store here http://www.postoffice.co.uk/branch-finder

    Open 7 days a week, early until late. You’ll need to bring your advice note

    UK ParcelShopInPost

    Return your parcel through your local Hermes ParcelShop in over 5000 locations, find your nearest ParcelShop here https://www.hermesparcelreturn.co.uk/find-a-parcel-shop.html

    Open 7 days a week, early until late. You’ll need to bring your advice note

    You'll find a pre-paid myHermes ParcelShop address label on your advice note or create a new label here https://www.hermesparcelreturn.co.uk

    Hermes Collection InPost

    Arrange a collection by following one of the steps below;

    2. Telephone our Enquiry Line, select option 1 and follow the simple steps
    3. Call the courier directly if their number was left with your parcel
    You'll find a pre-paid MyHermes address label on your advice note

    InPost Parcel LockersInPost

    Return your parcel at you nearest InPost Parcel locker in over 1000 locations, find your nearest locker herehttps://inpost.co.uk/en/where-is-your-locker

    You’ll need to print your returns label from the carrier website here
    https://returns.inpost.co.uk/nbrown
    You can track the status of your parcel here
    https://inpost.co.uk/en/track-parcel
    Need more help? Watch the HOW TO RETURN A PARCEL video here
    https://www.youtube.com/embed/viy9LsQSabg

    Terms & Conditions

    We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.

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